Frequently Asked Questions
Find answers about our services, pricing, provider verification, and how WooriCares works.
Cleaning
Do you offer Airbnb turnover cleaning?
Yes. Some providers offer Airbnb turnover cleaning. Availability, pricing, and inclusions vary, so check the provider's profile or contact them directly.
How much does house cleaning cost in Metro Manila?
Pricing varies depending on your home size, location, and cleaning requirements. Each provider gives a quote before you confirm a booking.
Do I need to provide cleaning supplies?
It depends on the provider. Some bring their own supplies, while others may ask you to provide basic cleaning materials. Check with the provider before booking.
Can I book a one-time deep clean instead of regular cleaning?
Yes. If you only need a thorough cleaning once, many providers offer one-time deep cleaning without requiring a recurring schedule.
Aircon
How often should I get my aircon cleaned?
Most air conditioners should be cleaned every 3–6 months, depending on usage. If your unit isn't cooling properly or shows signs of a problem, it may need inspection or repair instead.
How much does aircon cleaning cost?
Pricing varies depending on your air conditioner type, the number of units, and the service required. Providers will give you a quote before any work begins.
What's the difference between aircon cleaning and gas refill?
Aircon cleaning removes dust and dirt to improve performance. Gas refill is only needed if refrigerant is low. If you're unsure, ask the technician for an assessment.
Do aircon technicians bring their own tools and ladder?
Yes. Most technicians bring the tools needed for standard servicing. If your unit is difficult to access, confirm any special equipment with the provider beforehand.
Laundry
Do laundry providers pick up from my condo or village?
Many laundry providers offer pickup and delivery, but service areas vary. Check the provider's coverage before requesting a booking.
How long does laundry pickup and delivery take?
Turnaround time varies by provider and service. Many complete wash, dry, and fold orders within 24–48 hours, while some also offer same-day service.
How is laundry priced?
Pricing varies by provider. Some charge per kilogram, while others charge per load or per bag. You'll receive a quote before your laundry is collected.
Can I request dry cleaning?
Some providers offer dry cleaning for delicate garments, while others only provide regular laundry services. Check the provider's profile to see what's available.
What items can I send for laundry?
Most providers accept everyday clothing, towels, and bed linens. Some also handle comforters, curtains, and delicate garments. Check the provider's profile for accepted items.
Massage
What is Hilot massage?
Hilot is a traditional Filipino massage that uses therapeutic techniques to help relieve muscle tension and promote relaxation. Some providers also offer Hilot as part of their in-home massage services.
How much does an in-home massage cost?
Pricing varies depending on the massage type, session length, and provider. You'll receive a quote before confirming your booking.
What types of massage do providers offer?
Services vary by provider and may include Swedish, Deep Tissue, Shiatsu, Hilot, Prenatal, and other massage types. Check the provider's profile for available services.
Do I need to provide a massage table, oils, or a towel?
Most therapists bring their own massage table and oils. You may be asked to provide a clean towel, but requirements can vary by provider.
Still have questions?
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Always confirm pricing and arrange payment directly with your chosen provider. WooriCares does not process bookings or payments.